APMDigest post
AI-ENABLED FEEDBACK LOOPS
2021 will be the year of AI-enabled feedback loops between data pouring in from APM, Observability platforms and ITOM, and their ultimate resolution as refined actions for SREs and DevOps teams. Given how fast-changing and ephemeral the hybrid IT and cloud infrastructure underneath application workloads is becoming, 
an AIOps layer must filter the storm of incoming data, assigning relevancy, root cause, and responsibility in conjunction with ITSM and issue resolution tools. Companies that fail to intelligently adapt to this deluge of data from multiple sources will likely get swept under, or at least fail to make much forward progress due to constant alerts and firefighting.
Jason English
Principal Analyst, Intellyx
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