By BP Logix
In our recent webinar on how automation can drive better student engagement, a strong dialogue between Charles Araujo from Intellyx, the digital transformation experts, and John Rezendes, Director of IS Operations from Cal State Stanislaus uncovered great insights into how Higher Ed institutions are leveraging technology to improve the student experience.
Experiential Trends and the Impact on Student Engagement
To frame the conversation, Charles discussed the evolution of the experience economy and how that has shifted business models to focus on delivering a better customer experience as a new form of value. In the new experience economy, businesses must continually reinvent themselves to deliver on evolving customer expectations. This evolution of customer, and in this case, student experience expectations, has changed the landscape of how we deliver educational services to students, and has accelerated due to the changes brought on by Covid-19.
