Intellyx Buyer’s Guide / Whitepaper, by Jason English for Kintaba
The market for incident management is evolving to incorporate digital collaboration with remote co-workers and flexible team structures, who are supporting fast-changing software and cloud infrastructures. Perhaps it’s time that Mean-time-to-Resolution metrics are replaced by a kinder, more positive incident culture.
Success in this modern environment will be measured by improvement in our overall organizational resilience — the ability to learn from mistakes, and to consistently bounce back faster and better over time.
This guide will provide an understanding of the ideal criteria for modern incident management as a bridge between engineering, IT operations and management stakeholders. The fulcrum is shifting toward a positive incident culture by changing the way organizations think about incidents.
In this report, you will learn:
- Guidance on do-it-yourself vs. off-the-shelf incident management tooling options
- Case studies of scaling companies successfully adopting a more positive incident culture
- The evolution of incident metrics like MTTR, MTTD, MTTI and what market leaders are actually measuring today
Download your own copy of this Buyer’s Guide paper from Kintaba.com here: https://www.kintaba.com/analyst-report-incident-management
