An Intellyx Brain Candy Update
When we last covered Automation Anywhere in January 2019, the RPA vendor was focusing its efforts on creating a ‘digital workforce,’ where bots worked alongside humans.
Then in January 2022, Automation Anywhere acquired task mining vendor Fortress IQ. Automation Anywhere now combines task discovery, RPA, and bot monitoring and management into an end-to-end digital workforce offering.
The company envisions these ‘digital workers’ or managed bots as working hand-in-hand with humans, especially in the front office. Customer service reps, for example, can now have access to various automations with push-button simplicity.
For back-office processes, Automation Anywhere’s goal is full automation, removing the human from the process entirely.
Both parts of this automation story help organizations better leverage scarce workers by moving repetitive tasks off their plates.
The company also helps organizations consolidate and streamline as well as automate processes – essential precursors for effective process transformation.
Copyright © Intellyx LLC. Intellyx publishes the Cloud-Native Computing poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article is an Intellyx customer. To be considered for a Brain Candy article, email us at pr@intellyx.com.
