An Intellyx Brain Candy Brief
Jeli offers a human-centered incident analysis solution that surfaces the dysfunctional behaviors and weak collaboration patterns that are all-too-commonly found in issue resolution activities and cross-departmental firefights.
It’s really this simple: When the best people leave a technology-dependent business, that business is chronically failing. Therefore, setting SLA penalties and MTTR goals for responding to system failures in a symptomatic manner can only improve an organization so far.
SREs and product managers get burned out by constant alerts and on-call exercises, but incident turbulence will eventually pull in developers, customer support teams and even marketers and management when left unchecked.
While alerts come in and issue resolution tickets are started and closed in other systems, Jeli sets up post-incident insights for knowing everyone who was involved (formally or informally), how they solved (or didn’t solve) the problem, and what technologies the root causes were pulled from.
To lower barriers to entry for all of this incidental value, the firm has also released a free incident response bot for Slack, which can be set to feed event notifications to the right channels and people.
©2022 Intellyx LLC. At the time of writing, Jeli is not an Intellyx customer. Want to see more BrainCandy? Subscribe today. If you are a vendor seeking coverage from Intellyx, please contact us at PR@intellyx.com.
