An Intellyx Whitepaper for BMC, by Jason English
ServiceOps is a movement that aligns people, processes and technology around the shared objectives of service management and IT operations management.
But wait, do we really need another “AnythingOps” term anyway?
There’s something very different about ServiceOps that makes it a movement with a better chance at sustainability – and more than just another *-Ops buzzword. ServiceOps offers an overdue solution to a very costly problem.
Like DevOps, ServiceOps is a movement that brings together two groups that were once siloed, so they can work together to achieve more than the sum of their teams. Unlike DevOps, it would also bring together two different suites of technologies, so teams can collaborate beyond the siloed platforms they currently have in place.
ServiceOps is really all about serving customers, whether their issues come in directly as service requests or trouble tickets in an ITSM system, or as production-level incidents that are reported via monitoring and alerts for resolution in IT operations systems. Both are equally as important in contextualizing real customer problems.
Infographic included: The ServiceOps Dual-Intake Engine. There are several platforms and existing technologies that exist underneath the Service Management or ITSM side of the enterprise, and IT Ops management. These two once-siloed technology stacks can be unified by combining data intelligently, and sharing common ServiceOps telemetry, analytics, collaborative goals and automation.
Read this exciting new paper, and check out the cool Intellyx infographic, to discover the thought processes and workflows that drive ServiceOps!
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Download or read the full whitepaper on BMC.com here (no registration required): https://bmc.com/documents/white-papers/serviceops-more-than-the-sum-of-service-and-operations-management.html
