By APMDigest
Not to say that the IT Ops perspective should not align with the business. “For any (private sector) company, there are only three things executives really care about: making money, saving money, and keeping customers happy. Any KPIs you’re 
thinking of measuring should tie to one or more of these priorities. If you’re measuring anything else, those metrics are secondary to these primary business drivers.” explained Jason Bloomberg, President of Intellyx.
Read the entire article at http://www.apmdigest.com/measure-ecommerce-performance-1
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