Eccentex: Low-Code Platform Specializing in Customer Service and Case Management

An Intellyx Brain Candy Brief

Eccentex offers a traditional declarative low-code application construction platform. It can run as cloud-based SaaS or as a private cloud hosted platform.

Eccentex customers can build mobile apps including progressive web apps (PWAs), and such apps can run in offline (airplane) mode if necessary.

Eccentex evolved its low-code platform from a case management platform, giving it flexible workflow capabilities that are well-suited to customer service applications.

The company partners with call center software leader Genesys, and the combination supports both pre-built and custom customer service apps, as well as a range of other pre-built apps for vertical industries.

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