Jacada: Autonomous Customer Service via Automation, Chatbots, and Unified Agent Desktop

An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the customer […]

IPsoft: A Digital Workforce to Improve the Customer Experience

An Intellyx Brain Candy Update The modern enterprise is facing concurrent challenges when it comes to delivering on a vital element of the digital transformation story […]

Customer Service Drives Strategic Value in the Digital Era

Customer service has long fallen into one of two categories when it comes to driving strategic value for an organization. In most cases, it is viewed […]