Being a CIO is tough. Amid the myriad ways this is true, keeping up with the continually shifting constellation of buzzwords is one of the…
By Charles Araujo It’s funny how some things — important ideas in particular — seem to go through cycles. For a while, they’re the most…
Nobody would confess that he couldn’t see anything, for that would prove him either unfit for his position, or a fool. No costume the Emperor…
Intellyx White Paper for IBM by Charles Araujo Enterprise IT organizations are moving full-steam-ahead with AIOps initiatives and the allure is clear: use artificial intelligence…
An Intellyx BrainCandy Brief The faster markets shift and customer expectations change, the faster enterprise leaders need answers. Those answers, however, typically require a convoluted…
By Charles Araujo In case you don’t know me, I’m a long-time ITSMer. I like to say that I was doing IT service management (ITSM) before I…
Have we all been buying our own BS? Up until very recently, if you had read any industry publications, the business section of mainstream news…
By CloudWarsLive Welcome to the first episode of a new Cloud Wars Live monthly series: Araujo on Transformation. We all hear a lot (too much?)…
An Intellyx BrainCandy Brief Chatbots are hardly anything new. And almost as soon as the industry introduced the first one, the first employee developed a…
An Intellyx BrainCandy Brief There’s plenty of talk these days about the so-called employee experience. But in most cases, it’s just that — talk. It’s…
