There’s an old saying about plumbing: you never think about it until there’s a problem with it. Then the plumber is your best friend in…
There’s no question that much of this planet is enjoying an unprecedented age of abundance. We’ve optimized and scaled the production of everything from vegetables…
At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow was its push into customer service management (CSM). Venturing beyond its…
Among all the changes that fall under the digital transformation umbrella, perhaps one of the most fundamental is the shift to the software-defined enterprise. The…
The forces of change impacting today’s IT operational environment are diverse, bewildering, and rapidly accelerating. Technology innovation continues its Moore’s Law exponential path, while DevOps…
Enterprise information technology has long been the domain of the IT organization, responsible for managing and maintaining complex, heterogeneous applications and supporting infrastructure. Everyone outside…
As enterprises look to digital success stories like Google, Netflix and Amazon, they seek to bring these companies’ web scale technologies in-house in order to…
Brands all over the world are undergoing digital transformation as changing customer preferences and behavior are disrupting their existing business models. It’s no surprise, therefore,…
The rise of ‘citizen development’ signals the end of shadow IT. That realization is one important takeaway from QuickBase’s second annual Empower customer conference, and…
Whenever the conversation in a large organization circles around to how to be more innovative, someone always brings up a skunkworks. According to Wikipedia, the…