Why SD-WAN Technology is Essential for the Modern Contact Center

As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost centers. […]
Bitcoin: Biggest story of the year

Jason Bloomberg’s Top Four Forbes Articles For 2017

Continuing a tradition from last year’s retrospective, my New Year’s contribution reviews my top articles from the year before, with a look at why these particular […]
Cryptocurrency: Criminal vs. Law Enforcement Cat-and-Mouse Game

Using Bitcoin Or Other Cryptocurrency To Commit Crimes? Law Enforcement Is Onto You

Speculative bubble or no, perhaps the greatest challenge facing Bitcoin, cryptocurrencies in general, and the broader world of blockchain is the fact that all of these […]
Interactive voice technology has come a long way since the ‘press one for sales’ days.

Reinventing Interactive Voice Response For The Digital Era

Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with […]