Speculative bubble or no, perhaps the greatest challenge facing Bitcoin, cryptocurrencies in general, and the broader world of blockchain is the fact that all of…
Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’…
Under enormous pressure to transform from the likes of Amazon.com and Walmart, the ‘bricks and mortar’ retail industry has been struggling to reinvent itself for…
Translated by Forbes Argentina Bitcoin: ¿No es lo que parece? Mentira 1: Bitcoin es como algo más Esta falacia es tan frecuente, sinceramente, porque Bitcoin realmente…
The recent extraordinary runup and commensurate volatility in the price of Bitcoin has intensified global attention on the cybercurrency. For good or ill, Bitcoin is…
There’s an old joke from the Gates and Ballmer days at Microsoft: There are only two kinds of people in this world: Microsoft customers and…
Quick quiz: what do you visualize when you hear the word robot? Some machine in human form, behaving like a human? Or perhaps one of…
No industry has experienced the disruption of digital transformation more than retail. Amazon.com has upended virtually every segment of this venerable industry, well beyond the…
Achieving customer value with any digital transformation initiative requires an organizational and cultural shift across the enterprise to align people’s efforts with customer priorities. We…
The story of extending the principles of Agile to the organization as a whole as I discussed in my article Digital Transformation Requires Enterprisewide Agile…
