As the hype around digital transformation continues to persist, the terms ‘digitization’ and ‘digitalization’ join the fray, increasing the level of hype while adding confusion.…
What if every interaction with your company – from a customer exploring your website to a clerk completing a form to a partner fulfilling an…
In last week’s article on the Blockchain Expo in London, I pointed out that many blockchain-based endeavors struggle to find a rational business model. In…
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support…
In a classic episode of South Park, the boys encounter a lair of Underpants Gnomes – so named because they run a business collecting underpants.…
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience,…
As the 2017 Equifax data breach illustrates, unpatched software represents a massive cybersecurity challenge for enterprises today. In that case, the vulnerability in question was…
My Digital Influencer series for Forbes has featured DevOps thought leaders Gene Kim and Jez Humble, coauthors of the new book Accelerate: The Science of…
Since its inception, IBM has bet on the big enterprise. A stalwart of the industrial age, IBM provided much of the technology its industrial counterparts…
Under CEO Ginni Rometty’s leadership, IBM has been undergoing its riskiest transformation since the Gerstner era. With massive bets on artificial intelligence, blockchain, and quantum…
