Nationwide is one of the largest insurance and financial services companies in the world. With its history dating back to 1926 as the Farm Bureau Mutual Automobile Insurance Company, Nationwide has its share of legacy technology and processes.
Digital transformation, therefore, is squarely in Nationwide’s sights – as is the legacy technology transformation essential for any established enterprise in order to compete in the digital era.
As with many companies the size of Nationwide, there is a role for both slower-moving systems of record that handle the transaction processing at the core of the business, as well as faster-moving systems of engagement that represent the customer face of the organization.
This common Bimodal IT pattern presents risks, as companies like Gartner dangerously recommend maintaining the separation between slow and fast, thus impacting an organization’s ability to digitally transform itself.
Nationwide, however, has steadfastly avoided this Bimodal trap. I spoke with Michael D’Ippolito, VP of Run Services in the Infrastructure and Operations group at Nationwide. D’Ippolito explained how Nationwide was navigating the difficult path to digital transformation while keeping the business moving quickly – a task he likened to changing the tires as the car moves down the road.
Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2018/06/13/the-secret-to-nationwides-digital-transformation/.
Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. Image credit: Bill Jelinek.