An Intellyx Brain Candy Brief Level AI leverages generative AI for contact center automation, including augmented workflows and real-time intelligence for agents and their managers.…
An Intellyx BrainBlog for Conviva by Jason English Read the full post on the Conviva blog here: https://www.conviva.com/blog/operationalizing-full-census-data-to-optimize-quality-of-experience/ Now that every business is becoming a…
Digital transformation (DX) starts and ends at the contact point of the customer. But the entire DX journey of the business is powered by data.…
I’ll never forget the blank stares. I had just walked out of a meeting with part of the IT executive team and ran into a…
By Diana Schulz Recently, iGrafx hosted a webcast with IDG. During this webcast, we assembled three industry experts to talk about the current state of…
By Engati – The Best Free Chatbot and Live Chat Platform Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform…
Brought to you by iGrafx Over the past several years, the global market has become increasingly smaller. Both large and small businesses alike compete on…
By Barclay Rae Industrialization in any sector is initially driven by people with specialist, technical skills and knowledge in that area. With maturity, the sector…
Intellyx BrainBlog by Jason English for New Relic, in Diginomica.com Just like a steaming fast pizza delivery, observability is heating up modern software delivery. If…
“Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends.” This is the opening line from PwC’s…
