Beyond BPM: Why Process-Centricity is Not Enough in the Digital Era

The most significant impact of the Industrial Revolution was how it transformed how people worked. Handwork gave way to the operation of machines – first in […]

The Way You Want to Work, The Way You Want to Buy

Technology-driven innovation is giving customers, employees and partners the ability to assert control and dictate to the organization how they want to buy, work, and engage. […]

Interana: An Event Data Platform Enabling Organizations to Unveil and Deconstruct Customer Interactions

An Intellyx Brain Candy Update The modern customer journey is now a digitally-enabled one. As customers interact with an organization, they create a long series of […]

Video: How Digital Journeys Change the Way Applications Are Made

Charles Araujo, Principal Analyst at Intellyx, and Scott Menter, Vice President of Business Solutions at BP Logix, discuss how digital journeys change the way applications are […]