An Intellyx Brain Candy Brief For much of its existence, IT has been like the proverbial cobbler’s children delivering cutting edge technology to the organization…
An Intellyx Brain Candy Brief In the digital era, customers and employees now expect an integrated and seamless, consumer-like digital experience — regardless of industry…
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or…
Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer…
The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference. Trends in…
An Intellyx Brain Candy Brief EasyVista, a leading service management platform provider, is emerging as a potentially significant player in the burgeoning digital workplace market…
At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow was its push into customer service management (CSM). Venturing beyond its…
This week, cloud-based service management company ServiceNow (NYSE:NOW) announced the acquisition of cloud management platform (CMP) provider ITapp in an all-cash deal. This acquisition follows…
The relationships between information technology (IT) organizations and the lines of business they serve are undergoing a dramatic shift, just as digital represents a revamping…
By Philippe Abdoulaye Let’s take the notion of IT service which is mistakenly confused with the modules of ITSM software (e.g., BMC ITSM); how many of these…
