By Philippe Abdoulaye
Let’s take the notion of IT service which is mistakenly confused with the modules of ITSM software (e.g., BMC ITSM); how many of these Big Four understand and tell CIOs that IT services like any basic service assumes a Consumer of the service and a Provider of the service and that creating IT agility is primarily about implementing Consumer-Provider Relationships across the organization such that both parties focused on their core competency. This is what creating IT agility is about.
All these authentic IT transformation practices are overlooked and ignored for several reasons ranging from the lack of authentic IT transformation qualifications and background to the decline of consulting practices where the trend is to tell clients what they want to hear and not what they must hear, Jason Bloomberg substantiates that fact in a bombshell, “Beware the Dangers of Bimodal IT” where he argues that “The brilliant minds at Gartner – and any other consultant towing the Bimodal IT line, for that matter – are telling their clients what they want to hear, not what they need to hear. Bimodal IT is simply an excuse to keep doing IT poorly.“