How to Use Conversation Bots to Build a Stronger Marketing Funnel

By Conversy Early IVR systems were endlessly frustrating for users, since the inputs they recognized were limited to a handful of phrases, and their ability to […]

How to Use Conversation Bots to Build a Stronger Marketing Funnel

By Vanessa Castañeda Why Conversation Bots? A conversation bot can exchange information with other programs and humans, using the conventions of a natural-language conversation to gather data […]

Jacada: Autonomous Customer Service via Automation, Chatbots, and Unified Agent Desktop

An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the customer […]
Interactive voice technology has come a long way since the ‘press one for sales’ days.

Reinventing Interactive Voice Response For The Digital Era

Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with […]