By Conversy

Early IVR systems were endlessly frustrating for users, since the inputs they recognized were limited to a handful of phrases, and their ability to recognize what users said was often poor. Today, “few technologies are more despised than interactive voice response,” says Forbes writer Jason Bloomberg. “Instead of repeatedly pressing zero, we can all now repeat ‘representative’ until we finally get a human on the line. Is this progress?”

Read the entire article at https://www.conversy.com/resources/conversation-bots-strong-marketing-funnel?fbclid=IwAR23f1YWFWIUTgOUqG3Zg1Jo2h9UymIpzTYze_J5g20xfhisZRNROfN4Rqk

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