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Tags archive: Omnichannel

Brain Candy

Infobip: Leveraging Agentic AI to Deliver Omnichannel Customer Experience as-a-Service

March 9, 2025 0

An Intellyx Brain Candy Update We last covered Infobip in October 2022. At that time, the company offered a communications platform that brought together SMS,…

Brain Candy

Veritran: Bringing Mature Low-Code to Mobile Banking Globally

March 2, 2024 0

An Intellyx Brain Candy Update When we last covered Veritran in April 2019, the vendor had just begun the process of expanding the market for…

Brain Candy

Infobip: Global Communications Platform Connecting Most Channels and Telcos

October 20, 2022 1

An Intellyx Brain Candy Brief Infobip offers a global cloud-based communications platform that provides simple API access to dozens of communications channels via connectivity to…

re:Infer logo Brain Candy

re:infer: Mining all comms to create ML & automation models 

May 5, 2021 0

An Intellyx Brain Candy Brief Conversation is the essence of business. A financial trading firm or a retail operation is likely parsing millions or billions…

Brain Candy

Vlocity: Industry-Specific Omnichannel Apps on Salesforce

December 5, 2019 0

An Intellyx Brain Candy Brief Vlocity offers a range of customer-facing applications for six vertical industries, all native on the Salesforce platform. Vlocity’s target industries…

Brain Candy

3CLogic: Expanding ServiceNow Integration for Unified Communications

May 11, 2019 0

An Intellyx Brain Candy Update When we last spoke with 3CLogic in May 2018, the unified communications vendor provided its integrated, cloud-based communications platform for…

Cortex Newsletter

Omnichannel 1.0 is Dead. Long live Omnichannel 2.0

April 30, 2018 0

From Toys ‘R’ Us to the Bon-Ton, you don’t have to look very far to see that bricks-and-mortar retail is an industry struggling under the…

BrainBlog

Why Chatbots Will Transform HR and the Employee Experience (for real, this time)

March 22, 2018 2

As they look to increase their investments and accelerate their chatbot deployments, enterprise leaders must also remember to approach them with the only focus that…

Rajeev Rai, Chief Technology Officer and Vice President for Neiman Marcus Forbes Article

Neiman Marcus: Maintaining The Personal Touch In A Digital World

November 21, 2017 0

No industry has experienced the disruption of digital transformation more than retail. Amazon.com has upended virtually every segment of this venerable industry, well beyond the…

Amazon’s problem with perishables: $75 and up for a gallon of milk, with an 18-day delivery window. Forbes Article

Amazon’s Whole Foods Strategy: It’s Not What You Think

June 23, 2017 0

Ever since Amazon.com announced it was acquiring Whole Foods earlier this week, the pundits have been jumping on the story, each one theorizing about Amazon’s…

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