Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and hype, it is easy to…
Service management leader ServiceNow today announced a strategic investment in MapAnything, a location services company that has heretofore run on the Salesforce.com platform. With this…
Online employee communities have been an essential enterprise tool since the early days of intranets. For Salesforce customers, Community Cloud offers easy-to-use, templated communities that…
Last week, Microsoft completed its acquisition of LinkedIn for $26.2 billion. After winning a purported bidding war with Salesforce.com, Microsoft again battled the Customer Relationship…
Centralized locations on corporate networks for displaying internal information and access to technical resources have been around for decades, using technologies like Lotus Notes and…
My last BrainBlog post on Salesforce Lightning provided a broad introduction to this powerful technology and also made some important recommendations for any organization that…
Never satisfied to rest on their unquestionably well-earned laurels, Salesforce continues its relentless drive for innovation with Lighting, its top-to-bottom revamp of its customer experience…
Key Takeaways At their core, content management systems (CMS) empower organizations to create, manage, publish, and secure a wide variety of information, including text, images,…
Forbes asked me to pen a retrospective for my final article of the year. To this end, I reviewed the articles I had written in…
By Mike Baker The amazing part about the Salesforce ecosystem is that the more deeply Salesforce becomes entrenched in the business environment, the more robust,…
