The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference.
Trends in enterprise IT are an interesting thing. Can you think of any other industry where hype has its own lifecycle?
Whether it is because of the large budgets at stake or that enterprise IT professionals are uniquely susceptible to them, it seems the enterprise IT market is always awash in “hot new trends.” And as fast as they arise, most fizzle out.
At least from that perspective, the IT service management (ITSM) space has had a pretty good run. It’s been over 20 years since the British government first introduced Information Technology Infrastructure Library (ITIL), creating the ITSM market.
And almost since the beginning, people have been predicting its demise.
ITSM’s death, however, has been greatly exaggerated. The more than 1,600 people attending last week’s FUSION conference at the MGM Grand in Las Vegas can attest to the fact that ITSM is alive and kicking.
Read the entire article at http://www.networkworld.com/article/3140185/techology-business/itsm-evolution-on-display-at-fusion.html.
Disclosure: I am the volunteer past-president of itSMF USA, a non-profit industry association. As of the time of writing, Moogsoft and ServiceNow are Intellyx clients. None of the other organizations mentioned in this article are Intellyx customers.
