Michael D’Ippolito, VP of Run Services in the Infrastructure and Operations group at Nationwide.

The Secret To Nationwide’s Digital Transformation

Nationwide is one of the largest insurance and financial services companies in the world. With its history dating back to 1926 as the Farm Bureau Mutual […]

ITIL – The Continued Pursuit of Relevance & Value

By Troy Dumoulin  In a recent article on CIO.com Charles Araujo states his personal opinion on the continued relevance of the ITIL framework in the context of […]

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even […]

Are you Prepared to Accelerate Your Digital Transformation?

By BMC SOFTWARE Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new […]