An Intellyx Brain Candy Brief

Providing effective field services is getting harder for enterprise organizations in an increasingly complex world. Organizations must now deal with a vast range of technologies that demand specialized skills across geographical regions. This increased complexity slows the resolution of incidents as organizations struggle to quickly deploy appropriate resources with the necessary knowledge and expertise.

Fujitsu demonstrated a novel solution to this problem at this year’s Knowledge17 conference. Using predictive analytics, close integration with ServiceNow and their Augmented Reality visor, Fujitsu can automatically identify an impending failure, generate a request in ServiceNow, assign an engineer based on geographical location and expertise and then provide both ticket information and repair guidance to the engineer via their augmented reality visor.

Borrowing heavily from proven industrial applications of these technologies and approaches, Fujitsu believes that this approach can proactively eliminate incidents, reduce incident recovery time, increase engineer utilization and provide better employee performance metrics.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe to our Cortex & Brain Candy Newsletters!

Thank you for reading Intellyx thought leadership!

Please sign up for our biweekly Cortex and Brain Candy newsletters.

The Cortex features thought leadership on Agile Digital Transformation topics, and Brain Candy highlights disruptive vendors in enterprise IT.

We won't spam you and you can unsubscribe at any time.