An Intellyx Brain Candy Brief
The idea of using chatbots — or bots, more broadly — is not a new idea. Enterprise organizations have been using them in targeted support and sales applications for quite a while. Still, the early incarnations of these bots were simplistic and generally developed by outside firms, leaving enterprise organizations with no internal capabilities to deploy them more broadly.
Kore.ai has developed what they call their Bots Platform and which they describe as a platform-as-a-service that “enables companies and developers to design, create and deliver superior, highly intelligent, Natural Language Processing (NLP) enabled bots for use in any communication channel.”
The company designed the platform specifically for enterprise organizations and therefore offer such things as integration with Active Directory for authentication, a low-code approach to enable an organization’s existing developers to create bots and pre-built bots for a broad range of standard enterprise applications such as SAP, SalesForce, and ServiceNow.
Interestingly, they are advocating the use of bots not only in customer-facing sales and support functions, but as an internal productivity enablement tool. The foundation of their platform is a workflow engine that can not only answer inquiries, but also take actions and write to existing systems of record. Deployed across a wide range of communication mediums such as SMS, web, mobile, Facebook and Amazon’s Alexa, among many others, organizations can use it, for example, to enable sales people to update a client record via phone or text.
Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx client. None of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
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