An Intellyx Brain Candy Update

Since we last wrote a Brain Candy on Loom Systems in September 2017, the vendor has fine-tuned its offering to focus on predictive ticketing.

Its technology still uses AI to help IT teams identify and correlate operational issues. Now, Loom can also use its predictive abilities to open trouble tickets in ServiceNow or other ITSM tools, thus marshalling resources before problems become severe enough to impact people.

For organizations who never know they have a problem until a customer complains, Loom Technologies can improve its customers’ customer experience while reducing the overall impact of IT issues.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at

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