“By 2020, most enterprise organizations will be well on their way to adopting a hybrid IT management approach in which workloads seamlessly traverse an integrated architecture that includes legacy infrastructure, on-premises, and co-located private cloud deployments and public cloud environments.
This will have a dramatic impact on the way organizations manage IT and IT services as the vast majority of those services will rely on technology stacks that are at least partially outside of the direct control of IT. In this environment, ITSM professionals will need to master a new set of skills and capabilities to provide value to the organization.”
Charles Araujo, Principal Analyst, Intellyx
Download the entire ebook at https://www.sysaid.com/ebook-2020-itsm-pro.
