An Intellyx Brain Candy Brief
In the digital era, customers and employees now expect an integrated and seamless, consumer-like digital experience — regardless of industry or situation. Delivering these experiences, however, is no easy task when doing so requires integration across disparate systems, organizational silos, and business processes built for a different era. To bridge this gap, enterprises are adopting the principles of Enterprise Service Management (ESM) to create these types of seamless, and adaptive service workflows — but are often finding that existing approaches to ESM make it difficult to realize this vision.
A long-time player in the IT Service Management space, Cherwell believes that its unique approach to ESM will help organizations overcome the challenges of the past and create transparent and seamless service automation. The key to the company’s approach: a low-code platform that sits at the foundation of its solution.
The company’s service-centric, low-code platform enables organizations to rapidly streamline, integrate, and automate service workflows across the enterprise. The metadata-driven, low-code nature of its platform makes it easy for organizations to employ and adapt ESM principles across functional silos and for non-IT workloads. The company sees its solution as a platform for transformation as the ability to streamline, integrate, and automate service workflows becomes a driver of business differentiation.
Copyright ©2019 Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
