How is digital transformation changing the world of work? The answer will surprise you.
True, technology now touches most of what people do in most jobs, both white-collar and increasingly blue-collar as well. But technology is only part of the story.
The bigger picture: How people get their jobs done is undergoing a fundamental shift. Technology is empowering this change, to be sure, but the transformation is more about how the consumerization of technology supports a new context for business processes. At last week’s ServiceNow Knowledge conference, I interviewed two technology leaders who each had a hand in the consumerization of technology that’s transforming how people work within their respective organizations. (* Disclosures below.)
Employee-driven workflows at Cox Automotive
The first leader was Donna Woodruff (pictured), senior director for service enablement and intelligent automation at Cox Automotive, a sister company to Cox Communications, Cox Media Group and other firms underneath the Cox Enterprises umbrella, including such brands as AutoTrader and Kelley Blue Book.
Cox Automotive has grown through acquisitions over the years, and today, its information technology organization supports both common services such as human resources and finance and applications specific to the company’s various divisions. Legacy systems include Oracle PeopleSoft and Kronos HR software. Cox Automotive is using Blue Prism Robotic Process Automation and ServiceNow to integrate with those systems.
Read the entire article at https://siliconangle.com/2019/05/13/enterprise-tech-gets-consumer-friendly-speeding-transformation-work/?.
CA Technologies and ServiceNow are Intellyx customers. Microsoft is a former Intellyx customer. None of the other organizations mentioned in this article is an Intellyx customer. ServiceNow covered Jason Bloomberg’s expenses at Knowledge, a common industry practice.
