By Ghazi M. Magableh
As Jason Bloomberg states in the article “Digitization, Digitalization, And Digital Transformation: Confuse Them At Your Peril” at Forbes Magazine: “In
the final analysis, therefore, we digitize information, we digitalize processes and roles that make up the operations of a business, and we digitally transform the business and its strategy. Each one is necessary but not sufficient for the next, and most importantly, digitization and digitalization are essentially about technology, but digital transformation is not. Digital transformation is about the customer.”
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