An Intellyx Brain Candy Update
Since we last covered Conviva in May 2024, the company has added three new capabilities to its platform.
Conviva leverages genAI to provide natural language summaries and a visual overview of results for every change, user, and session.
The company has also added the ability to activate new dashboards as well as to create custom flows and events with no coding necessary.
The third new capability is to provide insight into ‘microflows’ in each customer journey – essentially providing visibility into highly granular parts of the journey, for example, the quality of experience for a two-factor authentication step within the login process.
Copyright © Intellyx BV. Intellyx is an industry analysis and advisory firm focused on enterprise digital transformation. Covering every angle of enterprise IT from mainframes to artificial intelligence, our broad focus across technologies allows business executives and IT professionals to connect the dots among disruptive trends. Conviva is an Intellyx customer. No AI was used to produce this article. To be considered for a Brain Candy article, email us at pr@intellyx.com.
