ServiceNow: Closing The Loop On Cloud-Enabled Service Management

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow was its push into customer service management (CSM). Venturing beyond its information […]

SecDevOps and the Software-Defined Enterprise

Among all the changes that fall under the digital transformation umbrella, perhaps one of the most fundamental is the shift to the software-defined enterprise. The idea […]

Fed Up with Legacy Monitoring Tools? It’s Time for Composable IT Monitoring

The forces of change impacting today’s IT operational environment are diverse, bewildering, and rapidly accelerating. Technology innovation continues its Moore’s Law exponential path, while DevOps revamps […]

Supporting the Modern Field Workforce in the Era of Digital Transformation

Enterprise information technology has long been the domain of the IT organization, responsible for managing and maintaining complex, heterogeneous applications and supporting infrastructure. Everyone outside IT […]