No industry has experienced the disruption of digital transformation more than retail. Amazon.com has upended virtually every segment of this venerable industry, well beyond the…
Achieving customer value with any digital transformation initiative requires an organizational and cultural shift across the enterprise to align people’s efforts with customer priorities. We…
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or…
The story of extending the principles of Agile to the organization as a whole as I discussed in my article Digital Transformation Requires Enterprisewide Agile…
IT leaders must push their organizations to continuously explore and discover solutions for problems that do not yet exist. If you’re reading this from anywhere…
The venerable Cloud Expo conference may be a mere shadow of its former self, but it still has its moments. One high point: a powerful…
Enterprise leaders need to apply ML like they should all other technologies – deliberately and only when and where it delivers specific, measurable business value.…
Bitcoin is in a massive speculative bubble, with $95 billion in supposed value that belies the cold reality that all that crypto-green is actually not…
This week, The Forbes School of Business and Technology at Ashford University in San Diego hosted a ‘thought leadership’ summit. Forbes CEO Steve Forbes keynoted,…
People love talking about their successes, but getting them to own up to the challenges they’re facing is far more difficult. When those challenges are…
