An Intellyx Brain Candy Update Since we last covered Conviva in May 2024, the company has added three new capabilities to its platform. Conviva leverages…
By Charles Araujo Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical…
The most significant impact of the Industrial Revolution was how it transformed how people worked. Handwork gave way to the operation of machines – first…
Technology-driven innovation is giving customers, employees and partners the ability to assert control and dictate to the organization how they want to buy, work, and…
An Intellyx Brain Candy Update The modern customer journey is now a digitally-enabled one. As customers interact with an organization, they create a long series…
Charles Araujo, Principal Analyst at Intellyx, and Scott Menter, Vice President of Business Solutions at BP Logix, discuss how digital journeys change the way applications…
An Intellyx Brain Candy Brief With all the talk about digital this and digital that, it’s easy to forget that most interactions and transaction still…
An Intellyx Brain Candy Brief While the ideas of customer portals and employee intranets have been around for some time, the concept has more recently…
In a world in which the customer experience is the chief driver of business value and competitive differentiation, we need to look at the process…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
