Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.…
An Intellyx Brain Candy Brief We are entering the age of the customer. It is a time in which the driver of business value has…
Our fellow pundits love broad proclamations like ‘software is eating the world’ or ‘every company is becoming a software company.’ For those tech-savvy enterprises that…
From Toys ‘R’ Us to the Bon-Ton, you don’t have to look very far to see that bricks-and-mortar retail is an industry struggling under the…
An Intellyx Brain Candy Brief The term ‘customer success’ (CS) has earned a bad name in today’s enterprises, as early CS efforts focused solely on…
As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost…
Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’…
An Intellyx Brain Candy Brief There are many tools that track users as they interact with web sites or mobile apps. Such web analytics tools…
At Intellyx, we often talk about the transition from the Industrial Era to the Digital Era, but other than the transformation of the technology itself,…
An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey…
