At Intellyx, we often talk about the transition from the Industrial Era to the Digital Era, but other than the transformation of the technology itself,…
An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey…
An Intellyx Brain Candy Brief Rubikloud helps retailers make data-driven decisions via two primary products. Its Promotion Manager provides retail marketers with the data they…
An Intellyx Brain Candy Brief Globant is a rapidly growing global digital consultancy focused on helping some of the best-known brands implement customer-focused digital journeys.…
An Intellyx Brain Candy Brief Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their…
There’s no question that Amazon.com has thoroughly upended the retail industry. Every retailer, from mom-and-pop shops to big boxes, have had to rethink their strategies…
An Intellyx Brain Candy Brief As the world goes digital, an interesting thing happens. People crave human connection and want to engage with a real…
Customer service has long fallen into one of two categories when it comes to driving strategic value for an organization. In most cases, it is…
All major consumer-facing brands are in the midst of difficult digital transformations, but rarely do they go it alone. Instead, they reach out to one…
While your customers bask in the warm rays of your digital efforts, are your employees toiling away in the dark recesses of your enterprise, pecking…
