An Intellyx Brain Candy Brief Level AI leverages generative AI for contact center automation, including augmented workflows and real-time intelligence for agents and their managers.…
An Intellyx Brain Candy Update Apica has expanded on its customer experience observability, testing and simulation capabilities since our last briefing with them in 2021,…
An Intellyx Brain Candy Brief Aisera offers conversational AI and AI assist for applications across employee experience, ops experience, and customer experience. Aisera supports conversational…
Customer expectations of better service from our applications have never been higher. In traditional technology vendor agreements, customer expectations were outlined as SLAs (service level…
The reason we are no longer discussing shadow IT is not because there is an insignificant amount of IT-type activity occurring outside of the IT…
Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and hype, it is easy to…
By Mathias Tölken It is important to start with a mindset change and realise that the ultimate playing field for Digital Transformation will be in VP3 with…
Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, however, most…
