By Jason Bloomberg Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT…
Nationwide is one of the largest insurance and financial services companies in the world. With its history dating back to 1926 as the Farm Bureau…
By Troy Dumoulin In a recent article on CIO.com Charles Araujo states his personal opinion on the continued relevance of the ITIL framework in the context…
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or…
By BMC SOFTWARE Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses…
The truth is that the modern IT organization needs elements from both DevOps and ITIL in order to effectively operate in a world that balances…
The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference. Trends in…
By Rich Razon Not every expert believes that the two happily cohabitate, of course. Jason Bloomberg, writing in Forbes, argues that organizations will inevitably use DevOps…
By Charles Betz I find myself lately quoted in Forbes by the esteemed Jason Bloomberg, covering this year’s ITIL debates. There have been some fireworks, no…
In 1944, the CIA’s precursor, the Office of Strategic Services, distributed the Simple Sabotage Field Manual, a pamphlet containing instructions on how Allied sympathizers in…
