Let’s just be honest, life as a service desk or IT professional has never been harder.

Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily.

Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and even self-service methodologies have helped, there’s no silver bullet for the current pace of change.

“Modern service management gives employees a streamlined, user-friendly experience whenever they need help solving a problem.” -Jason Bloomberg Contributor, Forbes

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