An Intellyx Brain Candy Brief We’ve all been on a customer service call or chat with a CSR or support bot at our insurance company,…
An Intellyx BrainBlog for Openstream.ai … “I didn’t understand that command. Thank you for calling …” “AGENT! REPRESENTATIVE! AGENT!” A sad sort of human-to-computer stalemate…
An Intellyx Brain Candy Brief Kore.ai offers conversational AI that leverages natural language processing (NLP). The company’s NLP technology includes semantic and knowledge graph engines…
An Intellyx Brain Candy Brief Sometimes a disruptive technology was right under your nose, or in your pocket, all this time. SignalWire is creating a…
By Conversy Early IVR systems were endlessly frustrating for users, since the inputs they recognized were limited to a handful of phrases, and their ability…
By Vanessa Castañeda Why Conversation Bots? A conversation bot can exchange information with other programs and humans, using the conventions of a natural-language conversation to gather…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’…
One of the most important tenets of digital transformation is that it’s customer-driven. In fact, the only reason technology is involved at all is because…
