Both consulting powerhouses KPMG and Accenture were diamond sponsors of ServiceNow’s (NYSE: NOW) recent Knowledge17 conference, showing a redoubling of commitment to the popular service management platform. Digging a bit deeper, however, I uncovered broader transformational stories at both professional services firms.
The KPMG ‘Powered Enterprise’
According to its web site, the KPMG Powered Enterprise “leverages decades of business and cloud technology experience to help you transform your back office faster.” This offering is unquestionably business-focused, as it offers KPMG clients a “pre-defined set of business functions” for improving performance and efficiency.
What the site doesn’t emphasize, however, is how central the cloud is to the Powered Enterprise offering. “Global business services, for example, HR, facilities, and payroll, are historically siloed,” explains Mitch Kenfield, US Service Management Practice Leader and Principal at KPMG. “Now clients require a single digital front end.”
To implement this front end, KPMG in large part relies upon ServiceNow, whose cloud-based IT Service Management (ITSM) platform now offers broad-based business service management capabilities beyond IT. Cloud-based services from Oracle and Workday round out the top three partners for KPMG.
Read the entire article at https://www.forbes.com/sites/jasonbloomberg/2017/05/16/cloud-gets-down-to-business-for-kpmg-and-accenture/.
Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, ServiceNow is an Intellyx customer. None of the other organizations mentioned in this article are Intellyx customers. ServiceNow covered Jason Bloomberg’s expenses at Knowledge17, a standard industry practice. Image credit: George Thomas.