An Intellyx Brain Candy Brief
As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey and delivering an exceptional customer experience becomes critical. As a result, the value of the right human interaction at just the right time becomes increasingly important. Unfortunately for most enterprise organizations, however, the march towards digital transformation has instead resulted in less humanity and diminished customer experiences.
PingPilot aims to help enterprise organizations change this direction. Its solution enables customers to interact with organizations via voice, text or chat — what it calls ‘signals’ — and maintain continuity throughout each interaction. Using their solution, enterprise customers will engage with the same customer service or sales agent during every interaction. Moreover, the company’s solution ensures that each conversation with each customer continues where the last left off.
Integrating with a wide range of marketing automation, CRM and service desk tools such as Marketo, JIRA Service Desk, Hubspot and Salesforce, the company makes it easy for enterprise organizations to improve the customer experience at every stage of the customer’s digital journey using their most important non-digital asset: human interaction.
Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
