An Intellyx Brain Candy Brief
Aisera offers conversational AI and AI assist for applications across employee experience, ops experience, and customer experience.
Aisera supports conversational automation, AI-supported contact centers, and cognitive search, leveraging natural language processing and understanding, language models, and dialogue management, as well as integrations, workflows, and analytics.
What differentiates Aisera from other conversational AI platforms is the depth and breadth of its prebuilt ontologies, covering multiple vertical industries and horizontal applications. As a result, Aisera runs unsupervised and requires little to no customer training before becoming fully operational.
Aisera also offers an extensive library of intents that enables conversational AI to interpret or elicit the intent behind human interactions, even when the person isn’t clear on their objectives for the conversation.
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