An Intellyx Brain Candy Update
We last covered Infobip in October 2022. At that time, the company offered a communications platform that brought together SMS, email, voice, WhatsApp, and many other communications channels, providing interconnection across channels and telcos and facilitating the construction of applications that crossed channels.
To this platform, Infobip is adding agentic AI and generative AI (genAI) to deliver customer experience via a cloud-based as-a-Service model.
As a result, Infobip supports conversational interfaces across multiple channels (SMS, voice API, live chat, WhatsApp, etc.) via APIs.
With Infobip’s low-code tooling, conversational modules, and programmable channels, Infobip’s customers can design, build, and deploy omnichannel customer journeys via secure conversational interactions.
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