Omnichannel 1.0 is Dead. Long live Omnichannel 2.0

From Toys ‘R’ Us to the Bon-Ton, you don’t have to look very far to see that bricks-and-mortar retail is an industry struggling under the burden […]

Why Chatbots Will Transform HR and the Employee Experience (for real, this time)

As they look to increase their investments and accelerate their chatbot deployments, enterprise leaders must also remember to approach them with the only focus that matters: enhancing the employee experience.
Rajeev Rai, Chief Technology Officer and Vice President for Neiman Marcus

Neiman Marcus: Maintaining The Personal Touch In A Digital World

No industry has experienced the disruption of digital transformation more than retail. Amazon.com has upended virtually every segment of this venerable industry, well beyond the bookstores […]
Amazon’s problem with perishables: $75 and up for a gallon of milk, with an 18-day delivery window.

Amazon’s Whole Foods Strategy: It’s Not What You Think

Ever since Amazon.com announced it was acquiring Whole Foods earlier this week, the pundits have been jumping on the story, each one theorizing about Amazon’s motivations […]