An Intellyx Brain Candy Brief
Telus Digital, a division of Canadian telecommunications giant Telus, offers a broad range of customer experience management, AI transformation, and digital solutions.
Telus Digital is particularly focused on leveraging AI to improve the business value contact centers can provide by extracting and leveraging the insights within contact center interactions.
Among the Telus products that stand out are its real-time coaching and agent assistance tools. These tools listen in on customer calls and provide the human agent with real-time pointers and background information based upon the content and flow of the call.
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