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Tags archive: Customer Experience

Cortex Newsletter

How to Create an Ambient Experience Without Creeping Out Your Customers

January 2, 2019 1

When I first began focusing on digital transformation, I immediately understood it to be about more than merely a new way to use technology. I…

Brain Candy

Algolia: Making Search a Competitive Differentiator

December 8, 2018 0

An Intellyx Brain Candy Brief Most of us don’t think about search much anymore. Searching for information on the Internet (and, now, within our enterprise…

Blog Post Mention

What You Should Be Monitoring to Ensure Digital Performance – Part 4

November 3, 2018 0

By APM Digest MIDDLEWARE One component that people often miss: the middleware. Whether it be on-premises ESBs, cloud-based iPaaS, or some combination, if the middleware…

BrainBlog

The Way You Want to Work, The Way You Want to Buy

October 24, 2018 0

Technology-driven innovation is giving customers, employees and partners the ability to assert control and dictate to the organization how they want to buy, work, and…

Brain Candy

Jibestream: An Indoor Intelligence Platform Helping Organizations Bridge Physical and Digital Worlds

October 20, 2018 0

An Intellyx Brain Candy Brief Despite the wonders of digital technologies and the power of data, we still live in a very physical world. In…

Brain Candy

Interana: An Event Data Platform Enabling Organizations to Unveil and Deconstruct Customer Interactions

October 20, 2018 0

An Intellyx Brain Candy Update The modern customer journey is now a digitally-enabled one. As customers interact with an organization, they create a long series…

CIO Article

Are you ready for the data-driven management revolution?

October 18, 2018 0

Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency —…

Blog Post Mention

Video: How Digital Journeys Change the Way Applications Are Made

October 9, 2018 0

Charles Araujo, Principal Analyst at Intellyx, and Scott Menter, Vice President of Business Solutions at BP Logix, discuss how digital journeys change the way applications…

Brain Candy

Chatmeter: Optimizing the Digital Journey for Local Engagement

October 6, 2018 0

An Intellyx Brain Candy Brief With all the talk about digital this and digital that, it’s easy to forget that most interactions and transaction still…

BrainBlog

6 Essential Elements that Will Transform Your Digital Experience and ‘Wow’ Your Customer

September 28, 2018 0

The line between a digital experience that wows your customers, creates loyalty, and delivers increased revenue and margins, and one that sends them running for…

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