An Intellyx Brain Candy Brief With all the talk about digital this and digital that, it’s easy to forget that most interactions and transaction still…
The line between a digital experience that wows your customers, creates loyalty, and delivers increased revenue and margins, and one that sends them running for…
An Intellyx Brain Candy Brief According to Coveo, when it comes to creating exceptional experiences for your prospects, customers, and employees, the critical factor is…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.…
An Intellyx Brain Candy Brief We are entering the age of the customer. It is a time in which the driver of business value has…
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that…
An Intellyx Brain Candy Brief Across the enterprise landscape, there is plenty of chatter about digital disruption, the transformation of business models and optimizing the…
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience,…
The reason we are no longer discussing shadow IT is not because there is an insignificant amount of IT-type activity occurring outside of the IT…