An Intellyx Brain Candy Brief Even in the age of digital everything, we continue to crave human-to-human interaction. That’s why despite the explosion of communication…
An Intellyx Brain Candy Update The modern enterprise is facing concurrent challenges when it comes to delivering on a vital element of the digital transformation…
When business leaders think about creating business agility and responding to disruptive threats, application architectures and API management are probably not the first things that…
“BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.” —Text from the Hawaii Emergency Management Agency on January 13, 2018…
An Intellyx Brain Candy Brief As an industry, we’ve been talking about the impact that consumer technologies have had on customer and employee expectations of…
An Intellyx Brain Candy Brief As digital transformation first began to take root, many organizations saw it as all about only two things: marketing and…
By All Things Open 9. @GinnyHam #ATO2017 6 “The digital era is not about technology. It’s really about the shift of power to the customer and the…
An Intellyx Brain Candy Brief How can organizations use data to enhance the customer experience and engage with their customers or constituents at the just…
As MSPs select their technology partners, it’s critical that they embrace customer advocacy principles powered by intelligent automation For Managed Service Providers (MSPs), it is…
An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey…