An Intellyx Brain Candy Brief According to Coveo, when it comes to creating exceptional experiences for your prospects, customers, and employees, the critical factor is…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.…
An Intellyx Brain Candy Brief We are entering the age of the customer. It is a time in which the driver of business value has…
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that…
An Intellyx Brain Candy Brief Across the enterprise landscape, there is plenty of chatter about digital disruption, the transformation of business models and optimizing the…
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience,…
The reason we are no longer discussing shadow IT is not because there is an insignificant amount of IT-type activity occurring outside of the IT…
An Intellyx Brain Candy Brief Even in the age of digital everything, we continue to crave human-to-human interaction. That’s why despite the explosion of communication…
An Intellyx Brain Candy Update The modern enterprise is facing concurrent challenges when it comes to delivering on a vital element of the digital transformation…
